I’m ticked. I will be spending my afternoon (and probably at least one more) correcting a situation that never needed to happen. Not to mention, this situation directly affects one of my kids, so I am fuming about it!
A couple of months ago, Logan had a dentist appointment and I’m sorry to say, after her first set of x-rays, they found FOUR cavities. (UGH.) In the midst of my debilitating guilt, I managed to make the call to our new dentist to schedule her appointments. The place was impressive; totally state-of-the-art and they seemed great, planning on doing it over two appointments so that the experience was a good as it could be for her. We went for appointment number one and, after a mix up on the paperwork about which teeth should be filled was corrected (because I noticed the price they were charging me was not what they had quoted me on the phone) she did great. Afterward, the dentist came out and said he ran short on time and only got one filling done (thankfully without Novocain) and four sealants. She’d need to return in a few weeks to get three more fillings. It would take an hour.
So, three weeks later, we trekked back to the dentist on a crisp Saturday morning. Logan, a total trooper about the whole thing, said she was nervous, but went willingly. They got her right in and much to my surprise, the dentist came out twenty minutes later and announced she had to have Novocain this time, but she was all done. I said, “So you did all three then?” He said, “No, she only had one.” I reminded him of our discussion weeks prior and he said he needed to check the chart. As I listened, he and his assistant counted six cavities while looking at the x-rays.
I was becoming more and more agitated by the second and in lieu of causing a scene, I quickly developed my red blotchy read-me-like-a-book rash on my neck and face. I was trying to be cool and not scare Logan, but I needed an explanation. After several other clarifications and confirmations, the dentist now declared that Logan had five cavities and one that he would watch. I was exhausted from the back and forth of it all, and since she was numb, I allowed them to fill two others that were in the same area. They said they needed twenty minutes and after another hour they brought her out. I was furious. All said and done she was in the chair for an hour and forty minutes at five years old. She was beat.
Of course they apologized about the SCHEDULING CONFLICT and nothing else. They almost didn’t let me leave without scheduling her next fillings. I have no idea how many cavities she had or has had filled and I feel totally taken advantage of. When I picked up her records to go for a second opinion from our former far away dentist, they not only gave me a hard time and tried to make me pay $25, but they handed me a print out that they use that clearly states how much benefit she has remaining for the year. I can’t help but fear that the office used that information when determining how many fillings she needed. I hope that she did not receive any that weren’t necessary!
And thanks to all their mix ups, intentional or not, I will spend the day waking up my baby from his nap to drag all three kids an hour away to sit quietly (yeah right) in our old dentist’s office. Worse, my poor five year old will have to spend more time in the chair. I am a totally unsatisfied customer and will never set foot in Wheatland Dental, state-of-the-art or not, ever again.
UPDATE: We did see our old dentist who unfortunately let us know that she only really needed one filling in his opinion. He said that the four she did receive were on baby teeth, thankfully. And in no uncertain terms he let us know that we should not go back. UGH!